Refunds/ Returns Policy

Returns/Faulty Equipment

Contact us at sales@spraytansolutions.co.nz within 30 days of receiving the item, citing your order number and identifying the defect.

Do not send back any items that you consider faulty until you have spoken to a representative of Spray Tan Solutions NZ, most equipment faults can be rectified by talking to one of our staff members.

If there is a fault we will email you a returns form to submit a warranty claim.

Items may need to be returned to us so that they can be assessed by the manufacturer.  Freight costs for such returns are generally your responsibility unless indicated otherwise in the specific item’s manufacturer’s warranty. If you have purchased our equipment from one of our distributors you need to return it to them for repair. 

If you are shipping an item of value, you should consider using a trackable courier service. 

Once your return is received and inspected, we will send you an email to notify you that we have received your return and if a refund has been approved or rejected.

If approved, then your refund will be processed and applied to your credit card or original method of payment (within 7 working days) For refunds requested over 30 days of completing a payment, a credit voucher will be given in place of a refund.

 

Spray Tanning Solution/Change of Mind

Spray Tan Solutions NZ will not accept any tanning solution back.

Please choose carefully.

Should you make an order and require it to be changed please contact us ASAP by email sales@spraytansolutions.co.nz
If you have not tried our products before we suggest that you try the sample size first. 

Spray Tan Solutions NZ does not accept returns for change of mind, do not send back any items without talking to a staff member first.

A restocking fee of 15% will be applied with any returns.

You will be responsible for paying for your own shipping costs for returns. If we arrange the return courier for you, the cost of return shipping will be deducted from your store credit (if approved).

If you are shipping an item of value, you should consider using a trackable courier service.

Items being sent back must be in the original condition. Your item must be unused and in the same condition that you received it. It must also be in sellable condition with the original packaging. 

 

What do I do if I had an allergic reaction?

The ingredients of the product are listed to help you identify sensitivities with certain ingredients.

Different skin types and skin conditions may react differently to products and brands. It is always best to know and understand how your skin reacts to different products and ingredients.

If you experience an allergic reaction, please send a detailed description of what occurred along with the pictures to sales@spraytansolutions.co.nz We will communicate this to the brand and help find an appropriate solution.

Please note that issues must be reported within 30days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

 

Sale and discounted items

Items purchased on sale or discounted are non-exchangeable and non-returnable please chose carefully.

 

Incorrect Orders

Whilst every order shipped is checked and double checked from time to time a mistake can sneak through, if you have received an item that you didn't order please contact HQ at sales@spraytansolutions.co.nz and a replacement will be shipped out with a returns bag. Do not use the item or we will not be able to accept the return.

 

Delivery Time Frames

Please ensure you allow ample time for all orders to be received.

Shipping may take additional time during sale periods, holidays and extreme weather events.

Spray Tan Solutions NZ will not be responsible for any loss of income due to missing or delayed orders.

 

Pop Up Tents

All Pop up spray tan tents are individually checked prior to being packed into their boxes. Should the tent be damaged as a result of over bending it will not be covered under warranty.

Bindings in tents are joined at the bottom of each tent by a special clipping. A 30 day grace period applies for any tents that have torn at any seams after this time there is no warranty.

 

Spray Tan Training

A $50.00 non-refundable deposit along with the remaining course cost will be billed to you to confirm your placement at our training workshops. Individual/group bookings that wish to cancel will forfeit the deposits along with any additional travel arrangement costs incurred. There is no refunds available for NO SHOWS on the day of training or for cancellations within one weeks notice of your selected training workshop start date.